Terms & Conditions/Refund Policy

If for any reason you’re unhappy with the Promotional Products supplied by What’s Hot Promo Products we’ll do our utmost to rectify the situation.

What’s Hot Promo Products prides itself on customer satisfaction and we contract with only the best printers and wholesale manufacturers.

The What’s Hot Promo Products Guarantee is an assurance that your order will be of the highest possible quality and that any concerns you have are dealt with in a professional and timely manner.

Except in the case of manufacturing defects, we are unable to accept returns on custom order items. Please check your order for defects immediately upon arrival, as there are absolutely no returns after 30 days from receipt of order. In the event that you receive defective merchandise, please contact us immediately and we will work to resolve the issue.

If returning goods under any condition you must contact our office to obtain a goods return credit request, which must accompany the goods being returned.

The refund policy does not apply to goods which have been custom made, worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped, broken or misused. All products must be returned in their original condition.

All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post. You assume any risk of lost, theft or damaged goods during transit & we therefore advise you take out shipment registration of insurance with your postal carrier. We will not be responsible for parcels lost or damaged in transit if you choose not to insure.

After your order and artwork has been approved for, we submit it to the factory for printing.

Unfortunately, we are unable to cancel or change or refund your order once production has begun. Should you no longer require your ordered materials after production, you will be liable for the full cost of the items.

What’s Hot Promo Products takes full responsibility for delivering your order in good condition. If the courier company damages the goods or they go missing please contact us immediately.

If you have any questions or concerns please contact us.

Director

What’s Hot Promo Products