Frequently Asked Questions
We invite you to review our Frequently Asked Questions – prepared especially for our quality shoppers of Apparel, Uniforms, Work wear and promotional products on this web site.
Some items have set up or screen charges and some do not. We’ll itemise any set up costs charged by the Decorator at the time of quoting as well as when you confirm your order – so you know all the costs.
As we are only interested in producing a high quality job that you and your customers will be happy with we request that your Logo be sent to us in a High Resolution Format (e.g. EPS Vector format). Printers require this to ensure we product the highest quality result.
Images provided in email signatures or in low resolution format (e.g. JPEGs) become very ‘pixelated’ when you change the size and therefore cannot be printed with a high quality.
We will email you a copy of the completed art for your approval prior to sending the order to the factory and even keep your art on our server and do exact reprints , to any size necessary, for any item you may purchase from us in the future.If your art changes, such as you decide to add a new phone number to the art, there is a small revision charge and then we will save that art to our server as well. The cost for this total graphic service is nominal and depends on complexity of your logo and number of imprint colours. A firm order must be placed and approved, prior to our beginning art development.
For special event needs, we strongly advise you to contact us using the “Express Delivery” service online or contact us using any of the other ways available. You’ll find the fastest ways to contact us here. We can then assess your needs and recommend products to you that can be delivered to meet your event date. Rest assured, that our company policy states that we will not, under any circumstances, take an order we cannot fill in time for your event.
Also, if what you want is unique or not available anywhere else, you’ll love our custom made promo product service – Be Unique – Amazingly It’s Really Cheap!
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