Frequently Asked Questions

We invite you to review our Frequently Asked Questions – prepared especially for our quality shoppers of Apparel, Uniforms, Work wear and promotional products on this web site.

 

I want to place an order, but I have some questions. What can I do?
Customer Care is our #1 Priority and Focus. If you have a question just click here and we will get back to you as soon as possible.

Is the printing/decoration included in the product price and are there any extra charges involved?
Every item we feature can have printing/decoration added to it. Prices for printing/decoration vary depending on your specific requirements. We’ll quote you for a product with printing/decoration and we’ll itemise the printing/decoration separately so you can see the price breakdown between decorated and undecorated.
Some items have set up or screen charges and some do not. We’ll itemise any set up costs charged by the Decorator at the time of quoting as well as when you confirm your order – so you know all the costs.
I want to put our company logo on an item but we do not know what format to send. What do we do?
Just prepare your order, then contact us.
As we are only interested in producing a high quality job that you and your customers will be happy with we request that your Logo be sent to us in a High Resolution Format (e.g. EPS Vector format). Printers require this to ensure we product the highest quality result.

Images provided in email signatures or in low resolution format (e.g. JPEGs) become very ‘pixelated’ when you change the size and therefore cannot be printed with a high quality.

We will email you a copy of the completed art for your approval prior to sending the order to the factory and even keep your art on our server and do exact reprints , to any size necessary, for any item you may purchase from us in the future.If your art changes, such as you decide to add a new phone number to the art, there is a small revision charge and then we will save that art to our server as well. The cost for this total graphic service is nominal and depends on complexity of your logo and number of imprint colours. A firm order must be placed and approved, prior to our beginning art development.

What is your lead time for an order and if I have a special event date that has to met, can you help me?
Generally speaking, we far exceed the capabilities of industry standard and can have unprinted products to you as quickly as within a couple of days. With decoration, within 2 – 3 weeks depending on your artwork requirements & stock availability.
For special event needs, we strongly advise you to contact us using the “Express Delivery” service online or contact us using any of the other ways available. You’ll find the fastest ways to contact us here. We can then assess your needs and recommend products to you that can be delivered to meet your event date. Rest assured, that our company policy states that we will not, under any circumstances, take an order we cannot fill in time for your event.
I can’t seem to locate the item(s) I want on the site.
Although we maintain a large selection online, we actually have access to a huge quantity of items available from our suppliers! Just contact us, explain what you are looking for, and we will provide you with the information and details of your requested product.
Also, if what you want is unique or not available anywhere else, you’ll love our custom made promo product service – Be Unique – Amazingly It’s Really Cheap!
I would like to have a sample of an item before placing my order. If I request a sample, will you send me one?
We want to make sure you’re completely happy with your purchase. We can arrange samples of your chosen product(s) for you. A sample charge will be made to cover product and handling/shipping costs
Do you accept orders from government agencies?
Absolutely yes. We will ship to any location and payment can be made on government credit cards or by official Purchase Order. In placing your order, please make absolutely certain that you provide us with the exact way a shipment must be addressed to be delivered. Also, provide full contact information of the recipient so we can contact them with details of dispatch, anticipated delivery and any other questions we may have.
What are your general payment terms for an order?
We accept all major credit cards – Visa, Mastercard. You can also do a Bank Transfer directly to our bank account. We request a deposit on confirmation of your order and balance before delivery is made. If you are placing a Custom Order we require 50% deposit on approval of artwork and balance due when your order is shipped and before delivery.
Do you accept orders for shipment outside of Australia and New Zealand?
No, at this stage we ship to Australia & New Zealand only.
Do you bid for business?
Our company policy firmly states that we will match and beat any other price quote for any item we advertise. Of course, it must be the exact same product, product number and quantity. In the case of printing/decoration, we will negotiate the best possible prices for you every time.
Do you do Custom Made Indent Orders?
Yes, take advantage of our Custom Made ORDERS and create a completely customised product to suit your style and budget. Its easy, just give us your brief of the style that you are after. We will provide you with a quote / and a visual if required. After approval of the quote a sample is produced to make sure everything is correct. Final production is followed by the sample approval
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